Shipping policy

 Flat rate cost

Our standard delivery rate is £4.99 (UK mainland*) for next working day delivery if ordered by 5pm Monday to Friday.  Free delivery* for all orders over £69.

* This applies to 99% of the UK mainland. Some Scottish mainland postcodes will be charged at a higher rate.

Large orders (20 cases of 12 or more bottles/cans) are not guaranteed for next-day delivery but will be delivered within 3 working days from the date of ordering.

No orders will be dispatched or delivered on a Bank Holiday, any orders that are placed by 5 pm on the Friday before the Bank Holiday will be delivered on the following Tuesday. 

 Saturday Service

You must select Saturday service from the delivery option to qualify 

Order by 5pm on Friday and get it the next day, for £8.99 delivery charge

Our Saturday Service covers 70% of the UK.

 It covers mainland England, Wales, Edinburgh and Glasgow.

 Unfortunately, it does not cover Aberdeen, Highlands the following postcodes.

PA FK DD AD PH IV KO HS BT KA KY TD

 

Where's the rest of it?

Please give it three days before calling about incomplete orders.

Your full order might not arrive in one delivery. This is because of demands on our delivery partner DHL.

Your case of alcohol-free beers arrives one day. And you're left wondering 'Where's the wine I ordered?'

Don't worry; it's on the way, as part of another DHL delivery.

If it doesn't arrive within 3 days, we want to know!  Use the chat and we will track it down.

And if there has been a problem with your order, we will get in touch with you.

Pre-orders 

If you have pre-ordered a drink and added other drinks to your order please be aware they will be shipped together.

Delivery to Flats

DHL drivers have been instructed not to walk around flats or apartment buildings for obvious reasons Which means you're delivery will be made into a lobby, post room or to a concierge if the building has that facility.

 

Tracking your delivery

DHL will deliver your order.

Your tracking link is on the bottom of your confirmation email,  And you’ll get an estimated time of delivery by text or email, along with a 14-digit consignment number.

Track your order, using this number and your postcode, at https://track.dhlparcel.co.uk

Or if you prefer to speak to someone, you can call the DHL Mail team on 02476 937777

 

Delivery 

DHL will try and deliver to a neighbour if you aren’t in or will leave it in a safe place, the safe place will be determined by that individual driver, drydrinker.com cannot be held responsible for where the driver leaves your order. 

DHL might not ring your doorbell or knock at your door so please check the tracking and your notifications when your order is delivered. 

They will send you a text or email to confirm they have made the delivery and send a photo showing your order.

Breakages

Sometimes bottles get broken. (Yes, even with our bespoke Dry Drinker boxes 😲)

So, please check inside each box within 24 hours of delivery to make sure your entire order has arrived in one piece.

✓ If something is broken, take a photo showing: the damage, our branding, and the shipping label. Email info@drydrinker.com and we can sort out a refund.

⨯ We can't give a refund if it is more than 24 hours after delivery.

 

Delivery to islands off the UK mainland

Delivery time to Northern Ireland allow 5 to 7 working days.

Delivery to the Islands and Highlands is based on the weight of your order.

  • Isle of Wight
  • Scilly Isles
  • The Scottish Islands

and Crown Dependencies

  • Isle of Man
  • The Channel Islands

Please allow 7–10 working days for delivery.

 

Delivery to Ireland and overseas

Our International delivery service is currently suspended.