If you have a question about delivery, shipping or stock, please first check out our Helpdesk, where you may well find a quick answer.
If it’s not there, please feel free to send us a chat, drop us a line or pick up the phone. Our friendly team is on hand to answer any questions promptly and accurately. Live and email support is always available from the chat button, which is the simplest and quickest way of getting in contact. Our core support times are Monday – Friday 9:00 – 17:00 UK time. We are working outside of these hours, and all over the weekend, but reply times may be longer. We will always get back to you within 24 hours.
If you’re getting in touch about an order you’ve already placed, it’s helpful if you have your order number to hand. Just pop it in the field of the email form or be ready to quote it over the phone or on the web chat.
If you can’t find your order number, just quote the email you used when placing the order.
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